Privacy Policy

We may collect information that you provide directly to us, information generated through your use of the website or platform, and information received from companies involved in providing air freight services.

Depending on how you interact with airrate.com, this may include:

• Account and registration information, including your name, company name, job title, business email address, phone number, country, freight network membership, username, and account credentials
• Contact and enquiry information submitted through forms, emails, phone calls, demo requests, access applications, or support communications
• Freight rate search information, including origin, destination, cargo ready date, shipment weight, dimensions, commodity type, service level, and special handling requirements
• Booking and shipment information, including shipper and consignee details, pickup addresses, airline selections, routing, Air Waybill references, commercial documentation, and cargo instructions
• Billing and transaction information, including invoices, payment status, billing contact information, and limited payment-related information
• Technical and usage information, including IP address, browser type, device type, operating system, approximate location, pages viewed, search activity, session information, and interaction with the platform
• Communications and support records, including messages, feedback, service requests, call notes, and correspondence relating to bookings or active shipments

Please do not submit sensitive personal information that is not necessary for your account, enquiry, or shipment.

We may use personal information to:

• Review and process account registrations and access applications
• Create, administer, authenticate, and secure user accounts
• Provide live air freight rate searches and routing options
• Process booking requests and coordinate shipments with airlines, GSAs, handling agents, truckers, freight partners, and other logistics providers
• Communicate about bookings, cargo readiness, documentation, pickup, airline acceptance, flight status, changes, and support requests
• Provide demonstrations, onboarding, account support, and customer service
• Issue invoices, administer payments, maintain accounting records, and prevent transaction disputes
• Maintain, test, monitor, improve, and secure the website and platform
• Detect fraud, abuse, unauthorised access, or other activity that may threaten the platform or its users
• Analyse usage trends and understand how freight forwarders use our services
• Send service-related announcements, operational notices, and information relevant to your account
• Send marketing communications where permitted by law and subject to your communication preferences
• Comply with legal, regulatory, customs, export control, sanctions, security, insurance, and record-keeping obligations

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• Performance of a contract or steps requested before entering into a contract
• Our legitimate business interests, including operating, securing, supporting, and improving airrate.com
• Compliance with legal or regulatory obligations
• Consent, where consent is required for a particular activity
• Protection of our rights, users, business partners, or the public

We may disclose information when necessary to provide the requested service, operate the platform, comply with the law, or protect our legitimate interests.

Recipients may include:

• Airlines, cargo carriers, general sales agents, ground handling agents, cargo terminals, consolidators, and destination agents
• Trucking companies, pickup providers, delivery providers, and other inland transportation partners
• Freight forwarding network partners and authorised logistics service providers involved in a shipment
• Technology, hosting, cloud infrastructure, email, communications, analytics, security, and customer support providers
• Payment processors, banks, insurers, accountants, auditors, legal advisers, and professional consultants
• Government, customs, security, aviation, sanctions, export control, tax, judicial, or regulatory authorities where required
• Parties involved in a merger, acquisition, financing, reorganisation, sale of assets, or similar business transaction

We do not disclose personal information to third parties for purposes unrelated to operating our business or providing the requested services, except with your direction, consent, or as permitted by law.

Our website and platform may use cookies, local storage, pixels, log files, and similar technologies to operate the service, remember preferences, maintain sessions, understand usage, improve performance, and protect accounts.

These technologies may be used for:

• Essential website and platform functionality
• User authentication and session management
• Security, fraud prevention, and error detection
• Remembering user preferences
• Measuring traffic, page performance, and platform usage
• Marketing measurement where enabled and permitted

You may control certain cookies through your browser settings or through any cookie preference tools made available on the website. Disabling essential cookies may affect the operation of the platform.

When you search for rates or arrange a shipment, information may need to be shared with companies that participate in the transportation, handling, customs, security, or delivery of the cargo.

Shipment information may include business contact details, shipper and consignee information, addresses, cargo descriptions, dimensions, weights, routing, documentation, and special handling instructions.

You are responsible for ensuring that you have the authority to provide personal information relating to shippers, consignees, employees, agents, clients, or other individuals involved in a shipment.

We use administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, alteration, loss, misuse, or disclosure.

These safeguards may include access controls, authentication, encryption in transit, secure hosting, backups, monitoring, employee or contractor confidentiality obligations, and procedures for responding to security incidents.

No website, platform, transmission method, or storage system can be guaranteed to be completely secure. Users are responsible for protecting their login credentials and notifying us promptly of any suspected unauthorised use of their account.

We retain personal information for as long as reasonably necessary to provide the services, administer accounts, complete shipments, maintain business and financial records, resolve disputes, enforce agreements, and comply with legal or regulatory obligations.

Retention periods may vary depending on the type of information, the nature of the relationship, legal requirements, security considerations, and whether the information is needed in connection with an active or historical shipment.

When information is no longer reasonably required, we may delete, anonymise, or securely archive it in accordance with our operational and legal requirements.

Depending on your location and the law that applies, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of or object to certain processing
• Request a portable copy of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications
• Lodge a complaint with an appropriate privacy or data protection authority

These rights are not absolute and may be subject to exceptions, verification requirements, legal obligations, or legitimate business needs.

To submit a privacy request, email connect@airrate.com with the subject line “Privacy Request.”

Where the California Consumer Privacy Act, as amended, applies, California residents may have rights relating to access, correction, deletion, disclosure, and certain uses or transfers of personal information.

Categories of personal information we may collect include:

• Identifiers and business contact information
• Commercial and transaction information
• Internet, device, and platform activity
• Approximate geolocation derived from technical information
• Professional and employment-related information
• Communications, support records, and shipment instructions
• Inferences derived from platform usage or business activity

We use and disclose these categories for the business and operational purposes described in this policy.

airrate.com does not knowingly sell personal information for monetary compensation. If any activity is treated as “selling” or “sharing” under applicable California law, eligible residents may request to opt out by contacting us.

We will not unlawfully discriminate against a person for exercising an applicable privacy right.

airrate.com supports international freight forwarding activity. Personal information may therefore be processed in the United States and in other countries where our service providers, airlines, logistics partners, or shipment participants operate.

These countries may have privacy laws that differ from those in your country. Where required, we may use contractual, organisational, or other recognised safeguards for international transfers.

airrate.com is a business-to-business freight platform and is not directed to children.

We do not knowingly collect personal information from children under the age of 13. If you believe that a child has provided personal information to us, contact us so that we can review and, where appropriate, delete the information.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, providers, or legal obligations.

The current version will be posted on this page with an updated effective date. Where required, we may provide additional notice of material changes.

For questions about this Privacy Policy, our data practices, or a privacy rights request, contact:

• Pace Global Logistics LLC, operator of airrate.com
• 13941 Ramona Avenue, Unit J, Chino, CA 91710, United States
• Email: connect@airrate.com
• Phone: +1 909 902 0090